Your household emergency plan, built into every vault item.
Every vault item in Roost has a household emergency plan section built in. The right number, the right policy reference, the right first steps — without searching your inbox at midnight.
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Three scenarios. Same result — you already have what you need.
Fill these in once. They're there every time after that.
Boiler stops working
Emergency number
British Gas 0800 111 999
Policy number
BG-234891-C
Callout cover
Yes — parts and labour included
What to do first
Switch off at the isolator. Check pressure gauge — should read 1–1.5 bar.
Car written off or stolen
Insurer
Admiral — 0333 220 2000
Policy number
ADM-78234-C
Excess
£250 compulsory + £150 voluntary
What to do first
Report to police first (get a crime reference number), then call insurer.
Water leak
Home insurer
Aviva — 0345 030 8523
Policy number
AV-190234-H
Trace and access cover
Yes — up to £5,000
What to do first
Turn off the stopcock under the kitchen sink. Then call insurer.
How it works
- 1
Add an item to your vault
Home insurance, boiler cover, car insurance, utilities — any category.
- 2
Fill in the If X happens section
Emergency phone number, policy reference, what to do first. Takes two minutes. You only do it once.
- 3
Share it with your household
Your partner has it too. If you're not there when it matters, they are.
What a household emergency plan should include
Most households do not have one. These are the details worth having ready before something goes wrong.
Home insurance
- Insurer name and phone number
- Claims line (not the general line)
- Policy number
- Excess amount
- Trace and access cover: yes/no
- Where the policy document is saved
Boiler and heating
- Boiler make and model
- Boiler cover provider and claims number
- Gas emergency number (0800 111 999)
- Engineer you have used before
- Where the isolator switch is
- Where the stopcock is
Vehicle
- Insurer and claims line
- Policy number and excess
- Breakdown cover provider
- Recovery membership number
- What to do first after an accident
- Whether you have hire car cover
Utilities
- Water company emergency number
- Where the main stopcock is
- Electricity supplier emergency line
- Gas supplier emergency line
- Fuse board location
- Meter serial numbers
Roost stores all of this per vault item. Fill it in once, share it with your household, and it is there for either of you whenever something goes wrong.
Common questions
What should I do if my boiler breaks down?
Check the pressure gauge (should be 1–2 bar), pilot light, thermostat settings, and fuse board. If none of those fix it, you need an engineer. Check whether you have boiler cover or home emergency insurance before calling — using cover is almost always cheaper than a callout. Roost's If X happens section stores your boiler's make, model, cover provider and the exact steps to follow.
What happens if my car is written off?
Contact your insurer's claims line — not your broker or the comparison site, the insurer directly. You'll need your policy number, the incident details, and photos of the damage. Your insurer arranges an assessment and either repairs the vehicle or offers a settlement. Roost's vehicle vault stores your policy number and claims number so you have them immediately after an accident.
Who do I call if there's a water leak?
First, find and turn off the main stop tap — usually under the kitchen sink or near the water meter. For a burst or external leak, call your water company's emergency line. For a leak from a neighbour's flat or a burst internal pipe, you'll need an emergency plumber. Roost's home vault stores your stop tap location, plumber contact, and insurer details for exactly this situation.
Related reading
Boiler stopped working? 7 simple checks to do first
What to check first, whether you have cover, what engineers will ask — and the details worth saving before it happens.
Household organiser: 7 essential things to track
The emergency numbers and policy details your household should have somewhere both people can find them.
Be ready before something goes wrong.
Free to start. Two minutes to set up.
Get started