Terms of Service

You must provide a working email address. You are responsible for keeping your account secure — do not share your sign-in credentials, and contact us immediately if you think your account has been compromised.

One person, one account. Households let multiple people share items; they do not replace individual accounts.

Use Roost for the things it is designed for — keeping life-admin notes, vault items, tasks, and lists for yourself and the people you choose to share with.

Things that are not allowed:

• Storing material that is illegal in the UK, including CSAM, non-consensual intimate imagery, or content that incites violence.
• Using Roost to send spam, phishing, or fraudulent communications.
• Attempting to break our security, abuse our infrastructure, scrape data you do not own, or reverse-engineer the service.
• Sharing access with anyone who would themselves breach these terms.

We may suspend or close accounts that breach these limits. For serious abuse we may report matters to the relevant authorities.

Free accounts include up to 10 vault items and 1 list. Personal items are private; you can be invited to view shared items but cannot create shares yourself on the free plan.

Pro removes these limits and unlocks attachments, custom reminders, sharing, and data export.

We may change which features are free or paid over time. If a change would take away something you have already paid for on a current Pro term, we will honour the original deal until that term ends.

Pro is sold monthly (£2.49), yearly (£24.99), or as a one-off Lifetime purchase (£49.99). Recurring plans renew automatically until you cancel.

You can cancel a recurring Pro plan at any time from your profile page. Cancellation takes effect at the end of the current billing period — you keep Pro access until then and then drop to Free automatically.

UK consumer law gives you a 14-day cooling-off period after your first Pro purchase. If you cancel within 14 days and have not actively used Pro features (attachments, sharing, export), we will refund the charge in full. The same 14-day right applies to Lifetime purchases.

For iOS in-app purchases, refunds are handled by Apple under their App Store policies.

You own everything you put into Roost. We do not claim any rights over it. By using the service, you grant us a limited licence to host, store, and transmit your content as needed to operate the app — for example, replicating it across availability zones, syncing it to your other devices, or routing it to people you have shared it with.

This licence ends when you delete the content or close your account.

When you share an item with a household or a specific person, you are giving them read and edit access until you change the sharing settings or remove them. We cannot control what people do with information you have voluntarily shared.

The household owner is responsible for managing their household. If the owner deletes their account while other members remain, ownership transfers to the member who joined earliest.

We will do our best to keep Roost running and your data safe. We do not guarantee 100% uptime and will occasionally take the service down for maintenance. For significant unplanned outages affecting Pro accounts we may offer credits or extensions at our discretion.

Where you have a statutory right under UK consumer law to a working digital service, nothing in these terms limits that right.

You can delete your account at any time from your profile page. When you do, your content is removed within minutes and database backups are rotated within 30 days. Active Pro subscriptions are cancelled automatically.

We may close accounts that breach these terms, with notice where reasonably possible.

Roost is provided as-is. We are responsible for delivering a service that meets the standard required by UK consumer law. We will not be liable for indirect losses, lost profits, or consequential damages beyond what the law requires us to cover.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that cannot legally be excluded.

These terms are governed by the laws of England and Wales. UK consumer protections apply regardless of where you are based, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

When we change these terms in a way that affects your rights or obligations, we will tell you inside the app. If you continue using Roost after a change, you accept the updated terms. If you would rather not, you can delete your account and we will refund any unused portion of a paid Pro term.

Questions about these terms? Email hello@getroost.io.